Privacy Policy
Read through our important documentation
This policy explains what data we collect, why we process it, and your rights.
Who We Are
Easy Admin Online (“we”, “us”, “our”) provides accounting and related services in the UK. This privacy policy explains how we process personal data when you use our website and services.
How To Contact Us
For privacy enquiries, please use the form on our Contact Us page. If your query relates to the Customer Portal, please contact the portal provider directly where appropriate.
Personal Data We Process
- Contact details you provide (name, email, phone) through forms.
- Business information you share when requesting our services.
- Technical data such as IP address, device and browser details, and basic analytics/cookie data.
- Support and correspondence records.
Where We Get Data From
- Directly from you via our website, email and phone.
- Our website platform (WordPress) and plugins used to deliver forms and email.
- Third‑party systems you ask us to integrate with or provide access to.
Why We Use Your Data (Lawful Bases)
- To respond to enquiries and provide quotes – legitimate interests.
- To deliver and manage services – performance of a contract.
- To send updates/marketing – consent (you can withdraw at any time).
- To maintain site security and prevent abuse – legitimate interests and legal obligations.
Forms and Email Processing
We use SureForms and SureMail in WordPress, connected with Brevo (email delivery). For reliability and audit, form entries and mail logs are retained for 30 days and then automatically deleted from the site. Copies that you send/receive in your own mailbox may remain according to your mailbox retention settings.
How Long We Keep Data
- Form entries and mail logs: 30 days (as above).
- Client records and engagement files: for the duration of the engagement and as required by professional and legal obligations.
- Analytics and cookie data: according to the cookie’s lifetime or until you clear cookies.
Sharing Your Data
We only share personal data with providers that help us operate our website and deliver services, for example: WordPress plugins (SureForms/SureMail), email delivery (Brevo), hosting/backup providers, and our secure Customer Portal provider. We ensure appropriate data‑processing terms are in place.
International Transfers
Some providers may process data outside the UK/EEA. Where this occurs, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.
Security
We use administrative, technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; we work to keep risks proportionate and continually improve controls.
Your Rights
- Access, rectification, erasure, restriction, objection, and portability (where applicable).
- Withdraw consent for marketing at any time.
- Lodge a complaint with the ICO (UK) if you are unhappy with how we process your data.
To exercise your rights, please contact us via the Contact Us page.
Cookies
We use necessary cookies to operate the site and may use optional analytics/marketing cookies where permitted. You can control cookies via your browser settings.
Changes
We may update this policy to reflect changes to our services or legal requirements. We will post the new version on this page.